Refund and Exchange

Return and Exchange Policy

Apparel category ONLY

For Regular orders: We want to ensure satisfactory customer experience that’s why our return policy is set for 5 days from delivery. You can exchange almost everything within 5 days of delivery. Once we have received and inspected your product (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. Please note that in case of returns, customers would have to bear charges for shipping back the item to us.

For Customized orders or ‘Made to Measure’: Since these are bespoke products and designed as per customer’s size and fit specifications, these products may not be returned for refund or exchange under any circumstances.

We do not provide alteration service.

All other product categories

For all other category of products listed on the website, it is important to note that we make best efforts to ensure that returns, refunds and exchanges is available to customers for reasons that are beyond their control.

Reasons when return, refund or exchange is possible:

1 - You receive a faulty or defective product

2 - You receive a product that is different from what you ordered

3 - You receive a product that looks different from how it appeared on the product page

Reasons when return, refund or exchange is not possible:

1 - Items that have been worn, washed or soiled

2 - Items, once the seal has been broken, cannot be returned unless the equipment is faulty

3 - Consumable products like food and beverages, bath and beauty products

4 - Bulky items like furniture, statues, paintings, and other heavy items of more than 1 kilograms in nett. weight

5 - Custom made products

Conditions for returning products:

1 - The products must be returned in the original condition they were received in along with any bills, tags, labels…etc.

2 - Products must be in their original form and unsoiled

3 - Brand packaging should be intact

4 - Replacement of a product will be subject to availability of the product on the website at that time.

In regards the above, you may reach us on

Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 5 days of receipt of the product. Disputes registered after 5 days of delivery shall not be entertained whatsoever.

If you have any questions about our Cancel and Refunds Policy, please contact us:

– By email:

– By visiting this page on our website: