Refund and Exchange
and Exchange Policy
For Regular orders: We want to ensure
satisfactory customer experience that’s why our return policy is set for 5 days
from delivery. You can exchange almost everything within 5 days of delivery. Once
we have received and inspected your product (usually within 72 hours of
receipt), your exchange order will be processed and delivered to you within
next 15 business days. Please note that in case of returns, customers would
have to bear charges for shipping back the item to us.
For Customized orders or ‘Made to Measure’:
Since these are bespoke products and designed as per customer’s size and fit
specifications, these products may not be returned for refund or exchange under
We do not provide alteration service.
other product categories
For all other category of products listed on
the website, it is important to note that we make best efforts to ensure that
returns, refunds and exchanges is available to customers for reasons that are
beyond their control.
Reasons when return, refund or exchange is
1 - You receive a faulty or defective product
2 - You receive a product that is different from
what you ordered
3 - You receive a product that looks different
from how it appeared on the product page
Reasons when return, refund or exchange is not
1 - Items that have been worn, washed or soiled
2 - Items, once the seal has been broken,
cannot be returned unless the equipment is faulty
3 - Consumable products like food and
beverages, bath and beauty products
4 - Bulky items like furniture, statues,
paintings, and other heavy items of more than 1 kilograms in nett. weight
5 - Custom made products
Conditions for returning products:
1 - The products must be returned in the
original condition they were received in along with any bills, tags, labels…etc.
2 - Products must be in their original form and
3 - Brand packaging should be intact
4 - Replacement of a product will be subject to
availability of the product on the website at that time.
In regards the above, you may reach us on firstname.lastname@example.org.
Your email must contain name of the product and
the order ID along with a detailed description of the nature of the concern.
This must be done within 5 days of receipt of the product. Disputes registered
after 5 days of delivery shall not be entertained whatsoever.
If you have any questions about our Cancel and
Refunds Policy, please contact us:
visiting this page on our website: www.boxcurio.com